Know your rights and responsibilities when it comes to managing your health.

Patient Rights

• Every patient has the right to access competent healthcare and treatment regardless of age, sex, ethnic origin, religion, political affiliation, economic status and social class.
• Before commencement of treatment, a patient has the right to a clear explanation of the proposed treatment including the planned procedure/intervention and common complications that may arise
• Translation services will be provided where possible
• The hospital will ensure the safety and security of the patients
• A patient has the right to know the investigations conducted and the results of these investigations
• A patient has the right to a second opinion at any time and a medical report when requested, either by the patient or a third person on the patient’s written permission and consent. Fees will be charged for the report
• A patient has the right to know the various options available for the same treatment
• Every patient has the right to enquire for information and provide feedback to the Head of Department concerned or the Customer Service Department

Patient Responsibilities

• The patient/guardian with legal responsibilities shall provide accurate and complete information about his/her health to the attending doctor to the best of their ability
• The patient/guardian with legal responsibilities shall inform the private healthcare facility of his/her ability to pay for the services to be rendered
• The patient has the responsibility to follow doctor’s advice and treatment, keep appointments and inform the doctor or the hospital if he/she is unable to do so
• While in the clinic or hospital, the patient must conduct himself/herself so as not to interfere with the well-being or rights of other patients or healthcare professionals
• The patient shall inform the healthcare provider if he/she is a registered organ donor

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