Shipping & Return Policy
Shipping Policy
We will deliver your Order within 3-5 working days (Business Day) once payment is received.
We provide delivery services from Monday to Saturday.
Delivery time is from 10:00am to 6:00pm.
Shipping Area
Currently, we provide home delivery in Klang Valley, and West Malaysia.
Shipping Charges
Klang Valley ： Order more than RM150 -FREE
Order less than RM150 - RM20
Other Cities ： RM40 (Depends on destination)
Special Arrangement on Shipping Date & Time
We will try our best to suit to your preferred delivery time. If you have a preferred delivery date and time, please do key them in the "Remark" at the "Checkout" page on our Website.
We will send you a text to confirm with you whether we are able to do the delivery during your preferred timing.
We will inform you beforehand so that you can arrange for someone to be at home to receive the order.
If our attempts to reach you is unsuccessful and there is a missed delivery, we will arrange a re-delivery (Another time or/and date).
Additional delivery fee will be applied for Third delivery attempt.
Refund & Exchange Policy
Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange of Products.
To be eligible for a Product return, your item must be unused and in the same condition when you received it. It must also be in original packaging.
For faulty products, kindly provide the following details to us:
1) Photo/Photos for evidence.
2) Proof of purchase. (For example, Screenshot(s) of Order/invoice, email confirmation, payment info etc.)
3) Contact us at +6017-9896021 to let us know your request of refund or exchange.
4) Return the Product to our address as below:
Sunny Appearance Sdn Bhd
Lot 32631, Jalan Sri Ehsan 6,
Taman Sri Ehsan,Kepong,
52100 Kuala Lumpur.
We will notify you once we have received and inspected all the supporting evidence materials and understanding the chronology of handling the product. We will then let you know whether the refund or exchange is approved. If refund request is approved, you will be automatically refunded according to your original payment method. Please remember this process may need some time for your bank or credit card company to handle the refund.If the exchange request is approved, we will ship the replacement Product to you within 3 Business Days.
Late or missing refunds (if applicable)
If you have yet to receive a refund, please check your corresponding bank again.
Then contact your credit card company, it may take some time (or a few days) before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at enquiry@freshfrozen2u.com.my.
Promotional or Seasonal Products (if applicable)
Products bought during promotional or seasonal events are not accepted for returns and exchanges. Only regular priced Products will be refunded according to point-of-sale purchase value.
Exchanged Product (if applicable)
We only replace Products if they are defect or damaged. If you need to exchange it for the same item, send us an email at enquiry@freshfrozen2u.com.my and send your Product to:
Sunny Appearance Sdn Bhd
Lot 32631, Jalan Sri Ehsan 6,
Taman Sri Ehsan,Kepong,
52100 Kuala Lumpur.
Gifts Product
If the returned Product is marked as a gift when purchased and shipped directly to you, you will receive a promo code for the value of your return. Once the returned Product is received and inspected, a promo code will be sent to you via email.
Shipping of Returned Product
To return your Product, you should mail your Product to:
Sunny Appearance Sdn Bhd
Lot 32631, Jalan Sri Ehsan 6,
Taman Sri Ehsan,Kepong,
52100 Kuala Lumpur.
We would like to highlight to you that the return and resend shipping cost is borne by customers. Please allow 7 Business Days for this process to be completed.
We suggest that you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned Product.
Unclaimed Self-Collect Orders
Any self-collect Order must be redeemed within 14 days from the selected pick-up date. Orders unclaimed after the stated period will be cancelled automatically with full refund.